Frequently asked questions
Here you can find answers to our most frequently asked questions. Didn’t find what you were looking for? Check out our digital user manual or contact us directly.
General information
Yes, Business Online is mobile-friendly. The system is integrated with Microsoft 365, allowing you to access Business Online via the SharePoint app or through a web browser.
This means you can easily log deviations, upload images, retrieve checklists, and much more—directly from your mobile device.
We do not offer a free trial of Business Online. The reason for this is that the system is built on top of the customer's own Microsoft 365 tenant.
This solution comes with several advantages for you as a Business Online customer. You own all data registered in Business Online, meaning that if you ever decide to terminate your agreement with us, your data will never be lost.
Additionally, the system offers enhanced security, ensuring that sensitive information remains protected and eliminating any concerns about data breaches.
However, Business Online offers an interactive demo that allows you to explore different scenarios.
Yes! Business Online has an open REST API, making it possible to integrate with any system that also supports REST API.
The price of Business Online varies depending on the modules and add-on features you choose, as well as the size of your company. Business Online operates on a subscription model with a fixed yearly price.
Yes, our support team is available on weekdays from 8:00 AM to 4:00 PM (CET). Feel free to call us at +47 910 01 333 or email us at support@business-online.no
All members of the Business Online support team have extensive knowledge of the system and can assist with any questions you may have. We are here to answer inquiries and guide our customers.
Need urgent assistance outside regular business hours? We are, of course, available when needed.
Business Online is a flexible and scalable system that is fully integrated with Mircosoft 365. It allows you to:
- Customize checklists for workflows and quality assurance
- Create custom list views tailored to your needs
- Set up departments within the system
Business Online provides a structured framework, ensuring that all stored information is logically organized. This makes it easy to retrieve information.
Access & Security
Authentication is your personal login, granting you access to Microsoft 365. Authentication is managed by your company’s IT administrator or a third-party cloud service provider.
Business Online follows a role-based authorization principle. All users in Business Online will have contributor and read access to most lists and workspaces within the system. Some functions and workspaces can, however, be restricted to specific roles or shared with a defined set of users.
In addition, there are around ten other roles that can be assigned to individual users in Business Online. The system administrator is the only role authorized to manage these roles.
There will typically be one or two administrators responsible for managing users and access at an overall level. Users can request increased access, but areas such as HR, deviation management, contracts, and similar functions are managed by senior executives.
Yes, it is possible to grant guest access to consultants or other external personnel in Business Online. A Microsoft 365 account is not required for guest access.
Implementation
The implementation process takes three months if you choose to adopt the entire system. If you do not implement all modules at once, the timeline will be shorter.
Yes, we offer an implementation package at a fixed price. The cost and timeframe of the implementation process depend on the modules you choose. The full implementation of all four core modules takes three months.
We also offer free quarterly follow-up meetings with a project manager after implementation.
Modules
The core modules in Business Online are CRM, Proejct, HSEQ, and Personnel. Additionally, My Page and Intranet are always included, regardless of which modules you select.
Business Online primarily includes three tools for project planning:
- The Quality Control Plan (QCP) defines the project and ensures quality and consistency across different project types. It’s divided into phases with subpoints outlining the steps required from start to finish. Predefined checklists provide project participants with a clear overview of each phase, ensuring uniform execution. Users can mark tasks as completed and add comments, allowing full visibility of progress.
- Prosjektplanen The project plan is a tool for monitoring project progress. Based on the quality checklist, it offers a more detailed approach to task management, responsibilities, and timelines. Project managers can create Gantt charts with start and end dates, define main and sub-tasks, and assign responsibilities and tasks to team members.
- Planner is Microsoft’s task management tool integrated into our system. It allows project participants to assign smaller, ad hoc tasks that arise during a project.
The CRM module serves as a central hub for managing all business relationships. It provides an overview of companies, contracts, contacts, and potential customers. All key information related to customers, suppliers, partners, or competitors is recorded in the CRM module. The system also manages follow-ups of sales opportunities. Once a sales opportunity signs a contract, they transition from a lead to a customer.
Self-service means that employees can log in and update their personal information, such as contact details, emergency contacts, or any course certificates.
Better Control & Oversight
Business Online simplifies the follow-up of your sales opportunities. Get a complete overview of key information such as the next follow-up date, sales pipeline, and which opportunities should be prioritized – in real time.
In the leads section, you will also find a quality control plan that serves as a practical "reminder list" for the sales process. This checklist ensures that you follow the right steps, contributing to increased quality, continuity, and the identification of potential improvements in your sales work.
In a project, the quality control plan serves as the governing tool to ensure that recurring work processes are carried out according to the company’s own quality-assured procedures. The project manager can define the project’s start and end periods, as well as delegate responsibilities and tasks.
All completed tasks are continuously documented, ensuring that the team always has a complete overview of the latest updates and the project’s progress. This makes it easier for the project manager to monitor and intervene if something is not completed within the agreed timeframe.
With a user-friendly reporting tool, employees can continuously record discrepancies, providing a more accurate picture of the actual challenges within the organization. This makes it easier to identify cost drivers that have previously gone unnoticed due to a lack of reporting.
With Business Online, you can easily record and manage discrepancies, as well as access dashboards that provide you with an overview of statistics, risk profiles, and document management – all designed to strengthen control and improve operations.
Each employee gains access to a self-service tool to update their own contact information – a feature that saves time for the HR department. HR managers also receive a specially designed folder structure that ensures compliance with GDPR requirements.
With Business Online, you get dedicated workspaces for each employee, where you can easily gather and organize documentation related to performance reviews, sick leave, and more.
Before an audit, extensive preparatory work is often required to identify discrepancies, update governing documentation, review process flowcharts, and confirm that the processes are being followed. Many then discover that they lack a complete overview of what has already been documented, leading to time-consuming re-documentation.
With Business Online, you can significantly reduce these preparations. Our user-friendly quality system gives you full control over all governing documentation, audits, and responsible personnel – ensuring you always have the correct and latest version of each document.
In addition, our integrated reporting tool makes it easy to capture discrepancies, improvement suggestions, and observations. With easily accessible tools, the likelihood of employees reporting increases, providing you with a more accurate picture of the cost drivers affecting the organization. The result is improved oversight, greater control over costs, and an efficient audit process.