{"id":5007,"date":"2023-02-22T08:40:48","date_gmt":"2023-02-22T07:40:48","guid":{"rendered":"https:\/\/business-online.no\/?p=5007"},"modified":"2026-04-27T07:46:33","modified_gmt":"2026-04-27T06:46:33","slug":"articles-anomaly-system","status":"publish","type":"post","link":"https:\/\/business-online.no\/en\/artikler-avvikssystem\/","title":{"rendered":"Deviation management system for businesses. How to meet ISO requirements"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"5007\" class=\"elementor elementor-5007\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7ee4dc93 e-flex e-con-boxed e-con e-parent\" data-id=\"7ee4dc93\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-65d15b97 elementor-widget elementor-widget-heading\" data-id=\"65d15b97\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Avvikssystem for bedrifter: Fra registrering til forbedring<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a69f6d2 elementor-widget elementor-widget-text-editor\" data-id=\"3a69f6d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Feil skjer i alle bedrifter. Forskjellen ligger i hva som skjer etterp\u00e5. Et avvikssystem s\u00f8rger for at hendelser ikke bare registreres, men analyseres, f\u00f8lges opp med tiltak og f\u00f8rer til reell forbedring. Her er hva ISO krever, hvordan prosessen fungerer i praksis, og hva du b\u00f8r se etter n\u00e5r du velger system.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-457283d4 e-grid e-con-full e-con e-child\" data-id=\"457283d4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-36fe858d elementor-align-center elementor-widget elementor-widget-button\" data-id=\"36fe858d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/business-online.no\/book-mote\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Book en uforpliktende demo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24f57260 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"24f57260\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/business-online.no\/khms\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Mer om Business Online KHMS<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0eb9c91 elementor-toc--minimized-on-tablet elementor-widget elementor-widget-table-of-contents\" data-id=\"0eb9c91\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;headings_by_tags&quot;:[&quot;h2&quot;],&quot;exclude_headings_by_selector&quot;:[],&quot;no_headings_message&quot;:&quot;No headings were found on this page.&quot;,&quot;marker_view&quot;:&quot;numbers&quot;,&quot;minimize_box&quot;:&quot;yes&quot;,&quot;minimized_on&quot;:&quot;tablet&quot;,&quot;hierarchical_view&quot;:&quot;yes&quot;,&quot;min_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__header\">\n\t\t\t\t\t\t<h2 class=\"elementor-toc__header-title\">\n\t\t\t\tInnholdsfortegnelse\t\t\t<\/h2>\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--expand\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__0eb9c91\" aria-expanded=\"true\" aria-label=\"\u00c5pne innholdsfortegnelse\"><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/div>\n\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--collapse\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__0eb9c91\" aria-expanded=\"true\" aria-label=\"Lukk innholdsfortegnelse\"><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div id=\"elementor-toc__0eb9c91\" class=\"elementor-toc__body\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<i class=\"elementor-toc__spinner eicon-animation-spin eicon-loading\" aria-hidden=\"true\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-707a6d80 e-flex e-con-boxed e-con e-parent\" data-id=\"707a6d80\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3d9a3756 elementor-widget elementor-widget-heading\" data-id=\"3d9a3756\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Hva er et avvikssystem?\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75774232 elementor-widget elementor-widget-text-editor\" data-id=\"75774232\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Et avvik er kort sagt noe som har skjedd som ikke burde ha skjedd. Feilproduksjon, brudd p\u00e5 en prosedyre, en HMS-hendelse, en leveranse som ikke oppfyller spesifikasjonene.<\/p><p>Mange bedrifter har en eller annen m\u00e5te \u00e5 h\u00e5ndtere slike hendelser p\u00e5. Mange har det i en Excel-fil, noen i e-post, andre i hodet til den som tilfeldigvis var til stede. Det fungerer helt greit. Helt til noen sp\u00f8r: \u00abHar dette skjedd f\u00f8r? Hva gjorde vi sist? Ble tiltaket gjennomf\u00f8rt?\u00bb<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-189b9941 e-flex e-con-boxed e-con e-parent\" data-id=\"189b9941\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3af8c291 elementor-widget elementor-widget-heading\" data-id=\"3af8c291\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Hva krever ISO 10.2?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e1abe10 elementor-widget elementor-widget-text-editor\" data-id=\"1e1abe10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Et avvikssystem som oppfyller ISO 9001 m\u00e5 dekke alle syv kravene i klausul 10.2. <a href=\"https:\/\/standard.no\/fagomrader\/kvalitetsstyring---iso-9000\/ledelsessystemer-for-kvalitet--iso-9001\/\" target=\"_blank\" rel=\"noopener\">ISO 9001<\/a>, <a href=\"https:\/\/standard.no\/fagomrader\/miljoledelse\/hvordan-skaffe-iso-14001\/\" target=\"_blank\" rel=\"noopener\">ISO 14001<\/a> og <a href=\"https:\/\/standard.no\/fagomrader\/arbeidsmiljo-og-hms\/arbeidsmiljo-ledelsessystem--iso-45001\/\" target=\"_blank\" rel=\"noopener\">ISO 45001<\/a> har alle en klausul 10.2 som handler om avvik og korrigerende tiltak. <a href=\"https:\/\/business-online.no\/slik-dekker-business-online-kravene-i-iso-9001-14001-og-45001\/\">Les mer om hvilke krav Business Online dekker i disse ISO-standardene her<\/a>. Kravene er mer konkrete enn mange tror:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8461c32 uael-header-sticky-no uael-border-yes elementor-widget elementor-widget-uael-table\" data-id=\"8461c32\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"uael-table.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div itemscope class=\"uael-table-wrapper\" itemtype=\"http:\/\/schema.org\/Table\">\n\t\t<table id=\"uael-table-id-8461c32\" class=\"uael-text-break uael-column-rules uael-table\" data-sort-table=\"no\" data-show-entry=\"no\" data-searchable=\"no\" data-responsive=\"no\">\n\t\t\t\t<thead>\n\t\t\t\t\t\t\t\t\t\t<tr class=\"uael-table-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<th data-sort=\"0\" class=\"sort-this elementor-repeater-item-d3f9b50 uael-table-col uael-table-head-cell-text\" scope=\"col\">\n\t\t\t\t\t\t\t<span class=\"sort-style\">\n\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Krav i ISO 10.2<\/span>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/th>\n\t\t\t\t\t\t\t\t\t\t\t\t<th data-sort=\"1\" class=\"sort-this elementor-repeater-item-751bad2 uael-table-col uael-table-head-cell-text\" scope=\"col\">\n\t\t\t\t\t\t\t<span class=\"sort-style\">\n\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Hva det betyr i praksis<\/span>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/th>\n\t\t\t\t\t\t\t\t<\/thead>\n\t\t\t\t<tbody>\n\t\t\t<!-- ROWS -->\n\t\t\t\t\t\t\t\t\t\t<tr data-entry=\"1\" class=\"uael-table-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-07b75e2\" data-title=\"Krav i ISO 10.2\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Reagere p\u00e5 avviket<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-277b844\" data-title=\"Hva det betyr i praksis\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Umiddelbare tiltak m\u00e5 dokumenteres. Ikke bare fikse problemet, men skrive ned hva dere gjorde.<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr><tr data-entry=\"2\" class=\"uael-table-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-726b6c6\" data-title=\"Krav i ISO 10.2\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Bestemme \u00e5rsaker<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-fb8b9eb\" data-title=\"Hva det betyr i praksis\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Rot\u00e5rsaksanalyse. Ikke bare \"hva skjedde\", men \"hvorfor skjedde det\". <\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr><tr data-entry=\"3\" class=\"uael-table-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-aed3676\" data-title=\"Krav i ISO 10.2\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Vurdere behov for tiltak<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-194d6c4\" data-title=\"Hva det betyr i praksis\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Kan det skje igjen? Skjer lignende avvik andre steder i bedriften?<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr><tr data-entry=\"4\" class=\"uael-table-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-dfaf5e1\" data-title=\"Krav i ISO 10.2\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Implementere korrigerende tiltak<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-ee06eab\" data-title=\"Hva det betyr i praksis\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Konkrete tiltak med ansvarlig person og frist.<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr><tr data-entry=\"5\" class=\"uael-table-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-45ae0a6\" data-title=\"Krav i ISO 10.2\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Gjennomg\u00e5 virkning<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-68b645b\" data-title=\"Hva det betyr i praksis\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Fungerte tiltaket? Dette steget hoppes oftest over.<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr><tr data-entry=\"6\" class=\"uael-table-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-11b64ef\" data-title=\"Krav i ISO 10.2\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Oppdatere risikovurdering<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-1f24685\" data-title=\"Hva det betyr i praksis\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Endret avviket risikobildet? Da skal risikomatrisen oppdateres.<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr><tr data-entry=\"7\" class=\"uael-table-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-332b02e\" data-title=\"Krav i ISO 10.2\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Oppbevare dokumentasjon<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-56b3b38\" data-title=\"Hva det betyr i praksis\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Full sporbarhet fra hendelse til lukking.<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t<\/tbody>\n\t<\/table>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38509ed elementor-widget elementor-widget-text-editor\" data-id=\"38509ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>ISO 45001 legger p\u00e5 ekstra: hendelser skal unders\u00f8kes med deltakelse fra arbeidstakere, og tiltak skal f\u00f8lge kontrollhierarkiet. Eliminere faren f\u00f8rst. Tekniske tiltak deretter. Administrative tiltak til slutt.<\/p><p>De fleste bedrifter vi snakker med vet at de trenger dette. Utfordringen er sjelden viljen. Det er \u00e5 f\u00e5 det til \u00e5 skje i praksis, konsekvent, uke etter uke.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-563f1f70 e-flex e-con-boxed e-con e-parent\" data-id=\"563f1f70\" data-element_type=\"container\" data-e-type=\"container\" id=\"dekning\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-26e555b9 elementor-widget elementor-widget-heading\" data-id=\"26e555b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Slik fungerer avviksbehandling i Business Online<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30bf848e elementor-widget elementor-widget-text-editor\" data-id=\"30bf848e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/business-online.no\/khms\/\">Business Online KHMS<\/a> har en 5-stegs arbeidsflyt for avviksh\u00e5ndtering. Den dekker hele ISO 10.2-prosessen, men det er ikke derfor den er bygget slik. Den er bygget slik fordi det er den korteste veien fra \u00abnoe gikk galt\u00bb til \u00abvi vet hvorfor, og det er fikset\u00bb.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0dbc2d9 elementor-widget elementor-widget-heading\" data-id=\"0dbc2d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Steg 1: Registrering<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-acfe999 elementor-widget elementor-widget-text-editor\" data-id=\"acfe999\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Enhver ansatt kan melde et avvik. Fra PC eller mobil.Varselet kommer rett i Teams, der folk allerede jobber. Ingen ekstra innlogging.<\/p><p>Skjemaet ber om det viktigste: hva skjedde, n\u00e5r, umiddelbare tiltak, forslag til langsiktige tiltak, og vedlegg (bilder rett fra kameraet fungerer). KHMS-ansvarlig f\u00e5r automatisk varsel via e-post og Teams.<\/p><p>Det finnes ogs\u00e5 anonym rapportering som en egen funksjon. Anonyme saker er kun tilgjengelige for HR-ansvarlige. ISO 45001 krever dette eksplisitt (klausul 5.1 k): ansatte skal beskyttes mot represalier n\u00e5r de melder fra.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fcce607 elementor-widget elementor-widget-heading\" data-id=\"fcce607\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Steg 2: Koding og tildeling<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61bad20 elementor-widget elementor-widget-text-editor\" data-id=\"61bad20\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>KHMS-ansvarlig gjennomg\u00e5r saken, setter prioritet og tildeler en saksbehandler. Saken kobles til riktig prosjekt, kunde eller avdeling. Saksbehandler f\u00e5r varsel.<\/p><p>Et kort, men viktig steg, fordi den sikrer at noen eier saken fra dag \u00e9n. Systemet m\u00e5ler hvor mange dager det tar fra registrering til tildeling.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-413ec14 elementor-widget elementor-widget-heading\" data-id=\"413ec14\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Steg 3: Klassifisering og rot\u00e5rsaksanalyse<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c95e328 elementor-widget elementor-widget-text-editor\" data-id=\"c95e328\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Her ligger tyngden. Saksbehandler klassifiserer avviket med kategori, underkategori, direkte \u00e5rsak og rot\u00e5rsak. Alvorlighetsgraden vurderes p\u00e5 fire dimensjoner: helse, finans, omd\u00f8mme og milj\u00f8. Hver med faktisk og potensiell konsekvens.<\/p><p>Deretter opprettes tiltak. Hvert tiltak f\u00e5r en ansvarlig, en frist og en type: korrigerende (retter feilen) eller forebyggende (hindrer gjentakelse). Ved st\u00f8rre saker kan saksbehandler opprette et eget arbeidsrom der flere personer samarbeider om etterforskningen.<\/p><p>Rot\u00e5rsaksanalysen er det som skiller et avvikssystem fra en logg. Uten den ender dere opp med \u00e5 behandle symptomer.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee9e656 elementor-widget elementor-widget-heading\" data-id=\"ee9e656\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Steg 4: Kostnad og evaluering<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ded5748 elementor-widget elementor-widget-text-editor\" data-id=\"ded5748\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Saksbehandler dokumenterer timer, intern kostnad og ekstern kostnad. Disse tallene er gull n\u00e5r dere skal prioritere forebyggende arbeid. Hvis \u00e9n type avvik koster 50 000 kroner hver gang det skjer, er det enklere \u00e5 argumentere for \u00e5 investere i forebygging.<\/p><p>N\u00e5r saken er ferdig behandlet, sendes den tilbake til KHMS-ansvarlig for evaluering.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-687e35a elementor-widget elementor-widget-heading\" data-id=\"687e35a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Steg 5: Godkjenning og lukking<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0fae2e4 elementor-widget elementor-widget-text-editor\" data-id=\"0fae2e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>KHMS-ansvarlig ser over hele saken. Er rot\u00e5rsaksanalysen god nok? Er tiltakene gjennomf\u00f8rt? Har de hatt effekt? Saken kan godkjennes og lukkes, eller sendes tilbake med ny frist. Den som meldte avviket f\u00e5r varsel n\u00e5r saken lukkes.<\/p><p>Hele prosessen har tidsstempler, ansvarlige og varsler i hvert steg.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4b6573da e-flex e-con-boxed e-con e-parent\" data-id=\"4b6573da\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6f936b94 elementor-widget elementor-widget-heading\" data-id=\"6f936b94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Mer enn bare \u00abavvik\u00bb<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-620036f elementor-widget elementor-widget-text-editor\" data-id=\"620036f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Avvikssystemer h\u00e5ndterer ofte kun avvik. Men i virkeligheten trenger bedrifter \u00e5 fange opp mer enn det. Business Online KHMS har seks registreringstyper som alle f\u00f8lger samme arbeidsflyt:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14ccda3 elementor-widget elementor-widget-html\" data-id=\"14ccda3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t <table style=\"width:100%; border-collapse:collapse; font-family:Inter, sans-serif; font-size:15px;\">\r\n    <thead>\r\n      <tr style=\"background-color:#050A30; color:#FFFFFF;\">\r\n        <th style=\"padding:12px 16px; text-align:left;\">Type<\/th>\r\n        <th style=\"padding:12px 16px; text-align:left;\">Brukes til<\/th>\r\n        <th style=\"padding:12px 16px; text-align:left;\">Eksempel<\/th>\r\n      <\/tr>\r\n    <\/thead>\r\n    <tbody>\r\n      <tr style=\"background-color:#F4F6FC;\">\r\n        <td style=\"padding:12px 16px; font-weight:600;\">HMS-hendelse<\/td>\r\n        <td style=\"padding:12px 16px;\">Fare- eller ulykkessituasjoner som har eller kunne ha f\u00f8rt til skade<\/td>\r\n        <td style=\"padding:12px 16px;\">Verkt\u00f8y faller fra stillas, nestenulykke ved maskin<\/td>\r\n      <\/tr>\r\n      <tr style=\"background-color:#FFFFFF;\">\r\n        <td style=\"padding:12px 16px; font-weight:600;\">Kvalitetshendelse<\/td>\r\n        <td style=\"padding:12px 16px;\">Avvik under drift eller produksjon<\/td>\r\n        <td style=\"padding:12px 16px;\">Feil i leveranse, prosedyre ikke fulgt<\/td>\r\n      <\/tr>\r\n      <tr style=\"background-color:#F4F6FC;\">\r\n        <td style=\"padding:12px 16px; font-weight:600;\">Leverand\u00f8ravvik<\/td>\r\n        <td style=\"padding:12px 16px;\">Problemer med leverand\u00f8rers produkter eller tjenester<\/td>\r\n        <td style=\"padding:12px 16px;\">Feil komponent levert, forsinkelse p\u00e5 kritisk utstyr<\/td>\r\n      <\/tr>\r\n      <tr style=\"background-color:#FFFFFF;\">\r\n        <td style=\"padding:12px 16px; font-weight:600;\">Observasjon<\/td>\r\n        <td style=\"padding:12px 16px;\">Forhold som b\u00f8r noteres uten \u00e5 v\u00e6re et formelt avvik<\/td>\r\n        <td style=\"padding:12px 16px;\">Slitasje observert p\u00e5 kundes lokasjon<\/td>\r\n      <\/tr>\r\n      <tr style=\"background-color:#F4F6FC;\">\r\n        <td style=\"padding:12px 16px; font-weight:600;\">Forbedringsforslag<\/td>\r\n        <td style=\"padding:12px 16px;\">Ideer fra ansatte<\/td>\r\n        <td style=\"padding:12px 16px;\">Forslag om ny sjekkliste for montering<\/td>\r\n      <\/tr>\r\n      <tr style=\"background-color:#FFFFFF;\">\r\n        <td style=\"padding:12px 16px; font-weight:600;\">Kundetilbakemelding<\/td>\r\n        <td style=\"padding:12px 16px;\">Tilbakemeldinger fra kunder utenom kundeunders\u00f8kelser<\/td>\r\n        <td style=\"padding:12px 16px;\">Klage p\u00e5 responstid, positiv tilbakemelding etter revisjon<\/td>\r\n      <\/tr>\r\n    <\/tbody>\r\n  <\/table>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e0b7b9e elementor-widget elementor-widget-text-editor\" data-id=\"e0b7b9e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Det fine med \u00e5 ha alt i samme system: leverand\u00f8ravvik gir dokumentasjon for leverand\u00f8revaluering (ISO 9001 klausul 8.4). Forbedringsforslag dekker kravet om kontinuerlig forbedring (klausul 10.3). Og kundetilbakemeldinger dokumenterer kundefokus (klausul 9.1.2). Tre ISO-krav dekket uten ekstra arbeid.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-515427ee e-flex e-con-boxed e-con e-parent\" data-id=\"515427ee\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5ae2f411 e-con-full e-flex e-con e-child\" data-id=\"5ae2f411\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-37b5112d elementor-widget elementor-widget-heading\" data-id=\"37b5112d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Vil du se hvordan dette ser ut i praksis?\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74f2d0ff elementor-widget elementor-widget-text-editor\" data-id=\"74f2d0ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les mer om hvordan Izomax bruker Business Online KHMS som sitt avvikssystem.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d755a70 elementor-widget elementor-widget-button\" data-id=\"5d755a70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/business-online.no\/kundecase-izomax\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Les kundehistorien<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-55c0f9b5 e-flex e-con-boxed e-con e-parent\" data-id=\"55c0f9b5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7912d786 elementor-widget elementor-widget-heading\" data-id=\"7912d786\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Det virkelige problemet er ikke mangel p\u00e5 system<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f02383d elementor-widget elementor-widget-text-editor\" data-id=\"6f02383d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>De fleste bedrifter vi m\u00f8ter har allerede noe. Et Excel-ark. Et skjema i SharePoint.\u00a0En prosedyre som sier at avvik skal meldes til kvalitetsansvarlig.<\/p><p><strong>Problemet er at ingen bruker det.<\/strong><\/p><p>Registrering blir tungvint. Det tar for lang tid. Et skjema i SharePoint registrerer hendelsen, men gir ingen arbeidsflyt for oppf\u00f8lging, rot\u00e5rsaksanalyse eller godkjenning. Det fungerer helt greit. Helt til noen sp\u00f8r: \u00abHar dette skjedd f\u00f8r? Hva gjorde vi sist? Ble tiltaket gjennomf\u00f8rt?<\/p><p>Systemet er kanskje kun tilgjengelig fra kontoret, og avvikene skjer ute. Ansatte ser ikke poenget fordi ingenting synlig skjer med sakene de melder. Det er en typisk voksesmerte at systemet som fungerte med 15 ansatte, fungerer ikke med 50. Etter hvert slutter folk \u00e5 melde.<\/p><p>Ledelsen sitter med et ufullstendig bilde. De tror alt er under kontroll fordi avviksloggen er kort. I virkeligheten er loggen kort fordi systemet er for tungvint.<\/p><p>N\u00e5r et bedre system tas i bruk, skjer det noe tilsynelatende paradoksalt: antall registrerte avvik \u00f8ker. Det er et godt tegn. Det betyr at de faktiske hendelsene endelig synliggj\u00f8res. Jo mer data dere f\u00e5r inn, desto lettere er det \u00e5 se m\u00f8nstre og prioritere der det monner.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2769889a e-flex e-con-boxed e-con e-parent\" data-id=\"2769889a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7b753af7 elementor-widget elementor-widget-heading\" data-id=\"7b753af7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Dashboard: Fra enkeltsaker til trender<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6eb0fa53 elementor-widget elementor-widget-text-editor\" data-id=\"6eb0fa53\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Strukturert registrering med standardiserte kategorier og \u00e5rsaker \u00e5pner for analyse.<\/p><p><strong>Business Online integrerer med Power BI, som gir dashbord i sanntid:<\/strong><\/p><ul><li>Antall avvik per type over tid.<\/li><li>Dere ser om HMS-hendelsene \u00f8ker eller synker, hvor problemene oppst\u00e5r, og hva de<br \/>faktisk koster.<\/li><li>Gjennomsnittlig behandlingstid. Alt hvor mange dager som i gjennomsnitt g\u00e5r fra avviket oppst\u00e5r til det lukkes.<\/li><li>Avvik per prosjekt, avdeling eller lokasjon.\u00a0<\/li><li>Kostnadsfordelingen p\u00e5 de ulike avvikene.<\/li><li>Se hvilkerot\u00e5rsaker dukker opp igjen og igjen.<\/li><\/ul><p>Under en ISO-revisjon er dette dokumentasjonen revisoren sp\u00f8r etter. I hverdagen er det verkt\u00f8yet som gj\u00f8r at ledelsen kan ta beslutninger basert p\u00e5 data, ikke magef\u00f8lelse.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-65bac227 e-flex e-con-boxed e-con e-parent\" data-id=\"65bac227\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-19235d63 elementor-widget elementor-widget-heading\" data-id=\"19235d63\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Avvikssystem vs. kvalitetssystem<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ab1a887 elementor-widget elementor-widget-text-editor\" data-id=\"4ab1a887\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Et kvalitetssystem er det overordnede rammeverket: retningslinjer, prosedyrer og instrukser for \u00e5 sikre at krav til kvalitet blir m\u00f8tt. Tenk p\u00e5 det som bedriftens operativsystem for kvalitet.<\/p><p>Et avvikssystem er en del av dette rammeverket. I ISO-terminologi: avvikssystemet dekker klausul 10.2 (avvik og korrigerende tiltak), mens kvalitetssystemet dekker hele standarden.<\/p><p>I Business Online er avvikssystemet integrert med dokumentstyring, risikostyring og prosjektstyring. Et avvik som registreres p\u00e5 et prosjekt er automatisk koblet til riktig kontekst. Et tiltak som krever oppdatering av en prosedyre h\u00e5ndteres i samme system. Ingen manuell kobling mellom separate verkt\u00f8y.<\/p><p>Kvalitetssystem og internkontroll henger tett sammen. <a href=\"https:\/\/business-online.no\/de-skjulte-superkreftene-i-internkontroll\/\">Les mer om internkontroll her.<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-295a92ee e-flex e-con-boxed e-con e-parent\" data-id=\"295a92ee\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1fd7dae4 elementor-widget elementor-widget-heading\" data-id=\"1fd7dae4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">8 ting \u00e5 vurdere n\u00e5r du velger avvikssystem<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-07f54a0 elementor-widget elementor-widget-html\" data-id=\"07f54a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<table style=\"width:100%; border-collapse:collapse; font-family:Inter, sans-serif; font-size:15px;\">\r\n    <thead>\r\n      <tr style=\"background-color:#050A30; color:#FFFFFF;\">\r\n        <th style=\"padding:12px 16px; text-align:left;\">Egenskap<\/th>\r\n        <th style=\"padding:12px 16px; text-align:left;\">Hvorfor det er viktig<\/th>\r\n        <th style=\"padding:12px 16px; text-align:left;\">Sp\u00f8rsm\u00e5l \u00e5 stille<\/th>\r\n      <\/tr>\r\n    <\/thead>\r\n    <tbody>\r\n      <tr style=\"background-color:#F4F6FC;\">\r\n        <td style=\"padding:12px 16px; font-weight:600;\">Brukervennlighet<\/td>\r\n        <td style=\"padding:12px 16px;\">Lav terskel = flere registreringer = bedre data<\/td>\r\n        <td style=\"padding:12px 16px;\">Kan en mont\u00f8r i felt registrere et avvik p\u00e5 under 2 minutter?<\/td>\r\n      <\/tr>\r\n      <tr style=\"background-color:#FFFFFF;\">\r\n        <td style=\"padding:12px 16px; font-weight:600;\">Mobiltilgang<\/td>\r\n        <td style=\"padding:12px 16px;\">Avvik skjer der jobben gj\u00f8res, ikke foran en PC<\/td>\r\n        <td style=\"padding:12px 16px;\">Fungerer systemet p\u00e5 telefon med bildeopplasting fra kamera?<\/td>\r\n      <\/tr>\r\n      <tr style=\"background-color:#F4F6FC;\">\r\n        <td style=\"padding:12px 16px; font-weight:600;\">Strukturert workflow<\/td>\r\n        <td style=\"padding:12px 16px;\">ISO krever sporbar prosess med definerte roller<\/td>\r\n        <td style=\"padding:12px 16px;\">Har systemet faser med varsler, frister og godkjenning?<\/td>\r\n      <\/tr>\r\n      <tr style=\"background-color:#FFFFFF;\">\r\n        <td style=\"padding:12px 16px; font-weight:600;\">Rot\u00e5rsaksanalyse<\/td>\r\n        <td style=\"padding:12px 16px;\">Korrigerende tiltak krever at \u00e5rsaken er identifisert<\/td>\r\n        <td style=\"padding:12px 16px;\">St\u00f8tter systemet kategorisering av direkte og underliggende \u00e5rsaker?<\/td>\r\n      <\/tr>\r\n      <tr style=\"background-color:#F4F6FC;\">\r\n        <td style=\"padding:12px 16px; font-weight:600;\">Flere registreringstyper<\/td>\r\n        <td style=\"padding:12px 16px;\">Bedrifter trenger mer enn bare \u00abavvik\u00bb<\/td>\r\n        <td style=\"padding:12px 16px;\">Dekker systemet HMS, kvalitet, leverand\u00f8r, observasjoner og forbedringsforslag?<\/td>\r\n      <\/tr>\r\n      <tr style=\"background-color:#FFFFFF;\">\r\n        <td style=\"padding:12px 16px; font-weight:600;\">Integrasjon med prosjekt\/kunde<\/td>\r\n        <td style=\"padding:12px 16px;\">Avvik skjer i kontekst. Konteksten gir mening.<\/td>\r\n        <td style=\"padding:12px 16px;\">Kan avviket kobles direkte til prosjekt, kunde eller kontrakt?<\/td>\r\n      <\/tr>\r\n      <tr style=\"background-color:#F4F6FC;\">\r\n        <td style=\"padding:12px 16px; font-weight:600;\">Dashbord og analyse<\/td>\r\n        <td style=\"padding:12px 16px;\">Data uten innsikt er bare arkivering<\/td>\r\n        <td style=\"padding:12px 16px;\">Kan dere visualisere trender, behandlingstid og kostnader i sanntid?<\/td>\r\n      <\/tr>\r\n      <tr style=\"background-color:#FFFFFF;\">\r\n        <td style=\"padding:12px 16px; font-weight:600;\">Anonym rapportering<\/td>\r\n        <td style=\"padding:12px 16px;\">ISO 45001 krever beskyttelse mot represalier<\/td>\r\n        <td style=\"padding:12px 16px;\">Finnes det en egen kanal for anonyme meldinger?<\/td>\r\n      <\/tr>\r\n    <\/tbody>\r\n  <\/table>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c680836 e-flex e-con-boxed e-con e-parent\" data-id=\"c680836\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-be39f84 elementor-widget elementor-widget-heading\" data-id=\"be39f84\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ofte stilte sp\u00f8rsm\u00e5l om avvikssystem<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b170ac elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"5b170ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-111c296 elementor-widget elementor-widget-heading\" data-id=\"111c296\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Hva er forskjellen p\u00e5 et avvik og en observasjon?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2620bd6 elementor-widget elementor-widget-text-editor\" data-id=\"2620bd6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Et avvik er noe som bryter med en standard, prosedyre eller krav hos bedriften. En observasjon er et forhold som b\u00f8r noteres, men som ikke n\u00f8dvendigvis utgj\u00f8r et brudd. I praksis brukes observasjoner ofte n\u00e5r ansatte jobber p\u00e5 kunders lokasjoner, eller for \u00e5 skille mindre funn fra formelle avvik.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bdf1794 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"bdf1794\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0c0b971 elementor-widget elementor-widget-heading\" data-id=\"0c0b971\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Hvor mange avvik b\u00f8r vi registrere?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d2f184c elementor-widget elementor-widget-text-editor\" data-id=\"d2f184c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Det finnes ikke noe riktig antall. En bedrift som registrerer null avvik har ikke null problemer. Den har et system ingen bruker. Fokuset b\u00f8r ligge p\u00e5 trendene, og ikke p\u00e5 antallet.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e35ab4 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"7e35ab4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-07ec9b5 elementor-widget elementor-widget-heading\" data-id=\"07ec9b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Krever ISO 9001 et digitalt avvikssystem?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-931321c elementor-widget elementor-widget-text-editor\" data-id=\"931321c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nei. Standarden krever kun dokumentert h\u00e5ndtering (klausul 10.2), men spesifiserer ikke formatet. I praksis er det sv\u00e6rt vanskelig \u00e5 oppfylle kravene til sporbarhet og tiltaksverifisering med manuelle systemer n\u00e5r bedriften vokser forbi 20 til 30 ansatte.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3737345 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"3737345\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1cf4dc3 elementor-widget elementor-widget-heading\" data-id=\"1cf4dc3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Hva er rot\u00e5rsaksanalyse?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d33085 elementor-widget elementor-widget-text-editor\" data-id=\"7d33085\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>N\u00e5r man gj\u00f8r en rot\u00e5rsaksanalyse, s\u00e5 pr\u00f8ver man \u00e5 finne den underliggende \u00e5rsaken, ikke bare den direkte \u00e5rsaken. En mont\u00f8r brukte feil komponent. Det er den direkte \u00e5rsaken. Rot\u00e5rsaken kan v\u00e6re at komponentene ikke var merket, at prosedyren var utdatert eller at oppl\u00e6ringen var mangelfull. Korrigerende tiltak skal da rettes mot rot\u00e5rsaken. Ellers skjer det igjen.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-52398a0 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"52398a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75b3354 elementor-widget elementor-widget-heading\" data-id=\"75b3354\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Kan vi bruke avvikssystemet til forbedringsforslag?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2432740 elementor-widget elementor-widget-text-editor\" data-id=\"2432740\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00a0Ja, b\u00e5de ISO 10.1 og 10.3 krever at organisasjonen fanger opp forbedringsmuligheter. Et system som samler avvik og forbedringsforslag i samme arbeidsflyt sikrer at gode ideer ikke drukner i en innboks.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec015f8 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"ec015f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4debf35 elementor-widget elementor-widget-heading\" data-id=\"4debf35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Hva ser revisoren etter?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f8435c elementor-widget elementor-widget-text-editor\" data-id=\"5f8435c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>At avvikene er registrert, at rot\u00e5rsaker er analysert, at tiltak er iverksatt og at effekten er verifisert. Et dashbord som viser trender, behandlingstid og avviksfordeling per kategori er den raskeste m\u00e5ten \u00e5 vise dette p\u00e5. Revisoren vil ogs\u00e5 se at systemet faktisk brukes, ikke bare at det eksisterer.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5fae66e elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"5fae66e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f78f4d elementor-widget elementor-widget-heading\" data-id=\"5f78f4d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">\"Et avvikssystem er ikke et arkiv for feil. Det er verkt\u00f8yet som gj\u00f8r at feil f\u00f8rer til forbedring.\"<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-16cd2304 e-flex e-con-boxed e-con e-parent\" data-id=\"16cd2304\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7f301354 elementor-widget elementor-widget-heading\" data-id=\"7f301354\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Se hvordan avvikssystemet fungerer i praksis<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62202c3e elementor-widget elementor-widget-text-editor\" data-id=\"62202c3e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\">Vi viser deg hvordan Business Online kan gi deg et avvikssystem som ansatte faktisk bruker. 30 minutter, ingen forpliktelser.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-60833b12 e-grid e-con-full e-con e-child\" data-id=\"60833b12\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5468a1 elementor-align-right elementor-widget elementor-widget-button\" data-id=\"5468a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/business-online.no\/book-mote\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Book en demo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-100e95b3 elementor-widget elementor-widget-button\" data-id=\"100e95b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/business-online.no\/kundecase-izomax\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Les om Izomax<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5227a80 e-flex e-con-boxed e-con e-parent\" data-id=\"5227a80\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-88523bf elementor-widget elementor-widget-heading\" data-id=\"88523bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Relaterte artikler<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8ba8a31 elementor-posts--align-center elementor-grid-3 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-widget elementor-widget-posts\" data-id=\"8ba8a31\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;classic_row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:25,&quot;sizes&quot;:[]},&quot;classic_columns&quot;:&quot;3&quot;,&quot;classic_columns_tablet&quot;:&quot;2&quot;,&quot;classic_columns_mobile&quot;:&quot;1&quot;,&quot;classic_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"posts.classic\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-classic elementor-grid\" role=\"list\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-4460 post type-post status-publish format-standard has-post-thumbnail hentry category-arbeidsprosesser category-khms\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/business-online.no\/en\/kvalitetssystem-iso\/\" tabindex=\"-1\">\n\t\t\t<div class=\"elementor-post__thumbnail\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"536\" src=\"https:\/\/business-online.no\/wp-content\/uploads\/2023\/01\/Featured-image-kvalitetsledelse-1024x536.png\" class=\"attachment-large size-large wp-image-11959\" alt=\"Business professionals discussing quality procedures using Business Online\u2019s QHSE module.\" srcset=\"https:\/\/business-online.no\/wp-content\/uploads\/2023\/01\/Featured-image-kvalitetsledelse-1024x536.png 1024w, https:\/\/business-online.no\/wp-content\/uploads\/2023\/01\/Featured-image-kvalitetsledelse-300x157.png 300w, https:\/\/business-online.no\/wp-content\/uploads\/2023\/01\/Featured-image-kvalitetsledelse-768x402.png 768w, https:\/\/business-online.no\/wp-content\/uploads\/2023\/01\/Featured-image-kvalitetsledelse-18x9.png 18w, https:\/\/business-online.no\/wp-content\/uploads\/2023\/01\/Featured-image-kvalitetsledelse.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/business-online.no\/en\/kvalitetssystem-iso\/\">\n\t\t\t\tKvalitetssystem: Slik g\u00e5r dere fra prosedyremappe til faktisk kvalitetsstyring\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/business-online.no\/en\/kvalitetssystem-iso\/\" aria-label=\"Read more about Kvalitetssystem: Slik g\u00e5r dere fra prosedyremappe til faktisk kvalitetsstyring\" tabindex=\"-1\">\n\t\t\tLes mer \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-1530 post type-post status-publish format-standard has-post-thumbnail hentry category-arbeidsprosesser category-khms\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/business-online.no\/en\/effektive-arbeidsprosesser\/\" tabindex=\"-1\">\n\t\t\t<div class=\"elementor-post__thumbnail\"><img decoding=\"async\" width=\"1024\" height=\"536\" src=\"https:\/\/business-online.no\/wp-content\/uploads\/2022\/11\/Featured-image-Wordpress-blog-1-1024x536.png\" class=\"attachment-large size-large wp-image-11884\" alt=\"Effektive arbeidsprosesser med kvalitetssjekkliste i Business Online\" srcset=\"https:\/\/business-online.no\/wp-content\/uploads\/2022\/11\/Featured-image-Wordpress-blog-1-1024x536.png 1024w, https:\/\/business-online.no\/wp-content\/uploads\/2022\/11\/Featured-image-Wordpress-blog-1-300x157.png 300w, https:\/\/business-online.no\/wp-content\/uploads\/2022\/11\/Featured-image-Wordpress-blog-1-768x402.png 768w, https:\/\/business-online.no\/wp-content\/uploads\/2022\/11\/Featured-image-Wordpress-blog-1-18x9.png 18w, https:\/\/business-online.no\/wp-content\/uploads\/2022\/11\/Featured-image-Wordpress-blog-1.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/business-online.no\/en\/effektive-arbeidsprosesser\/\">\n\t\t\t\tEffektive arbeidsprosesser: Slik holder dere kvaliteten fra prosjekt til prosjekt\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/business-online.no\/en\/effektive-arbeidsprosesser\/\" aria-label=\"Read more about Effektive arbeidsprosesser: Slik holder dere kvaliteten fra prosjekt til prosjekt\" tabindex=\"-1\">\n\t\t\tLes mer \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-5007 post type-post status-publish format-standard has-post-thumbnail hentry category-iso category-khms\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/business-online.no\/en\/artikler-avvikssystem\/\" tabindex=\"-1\">\n\t\t\t<div class=\"elementor-post__thumbnail\"><img decoding=\"async\" width=\"1024\" height=\"536\" src=\"https:\/\/business-online.no\/wp-content\/uploads\/2023\/02\/Featured-image-Avvikssystem-1024x536.png\" class=\"attachment-large size-large wp-image-11977\" alt=\"Person bruker Business Online-appen p\u00e5 mobil hjemmefra med ekstrafunksjoner som ferie og frav\u00e6r\" srcset=\"https:\/\/business-online.no\/wp-content\/uploads\/2023\/02\/Featured-image-Avvikssystem-1024x536.png 1024w, https:\/\/business-online.no\/wp-content\/uploads\/2023\/02\/Featured-image-Avvikssystem-300x157.png 300w, https:\/\/business-online.no\/wp-content\/uploads\/2023\/02\/Featured-image-Avvikssystem-768x402.png 768w, https:\/\/business-online.no\/wp-content\/uploads\/2023\/02\/Featured-image-Avvikssystem-18x9.png 18w, https:\/\/business-online.no\/wp-content\/uploads\/2023\/02\/Featured-image-Avvikssystem.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/business-online.no\/en\/artikler-avvikssystem\/\">\n\t\t\t\tAvvikssystem for bedrifter. Slik oppfyller du ISO-kravene\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/business-online.no\/en\/artikler-avvikssystem\/\" aria-label=\"Read more about Avvikssystem for bedrifter. Slik oppfyller du ISO-kravene\" tabindex=\"-1\">\n\t\t\tLes mer \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Learn why a deviation management system is essential for maintaining quality, safety, and efficiency in your company. Find out how a comprehensive quality system, combined with a strong quality control plan, safeguards both your reputation and bottom line.<\/p>","protected":false},"author":2,"featured_media":11977,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[52,23],"tags":[],"class_list":["post-5007","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-iso","category-khms"],"jetpack_featured_media_url":"https:\/\/business-online.no\/wp-content\/uploads\/2023\/02\/Featured-image-Avvikssystem.png","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/business-online.no\/en\/wp-json\/wp\/v2\/posts\/5007","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/business-online.no\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/business-online.no\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/business-online.no\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/business-online.no\/en\/wp-json\/wp\/v2\/comments?post=5007"}],"version-history":[{"count":0,"href":"https:\/\/business-online.no\/en\/wp-json\/wp\/v2\/posts\/5007\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/business-online.no\/en\/wp-json\/wp\/v2\/media\/11977"}],"wp:attachment":[{"href":"https:\/\/business-online.no\/en\/wp-json\/wp\/v2\/media?parent=5007"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/business-online.no\/en\/wp-json\/wp\/v2\/categories?post=5007"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/business-online.no\/en\/wp-json\/wp\/v2\/tags?post=5007"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}