{"id":16761,"date":"2026-10-07T12:16:19","date_gmt":"2026-10-07T11:16:19","guid":{"rendered":"https:\/\/business-online.no\/?p=16761"},"modified":"2026-10-07T12:32:23","modified_gmt":"2026-10-07T11:32:23","slug":"process-level","status":"publish","type":"post","link":"https:\/\/business-online.no\/en\/prosessnivaer\/","title":{"rendered":"Process levels: The right level of detail for the work processes"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"16761\" class=\"elementor elementor-16761\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-66a74bda e-flex e-con-boxed e-con e-parent\" data-id=\"66a74bda\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2a2b6820 elementor-widget elementor-widget-heading\" data-id=\"2a2b6820\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Prosessniv\u00e5er: Riktig detaljniv\u00e5 for arbeidsprosessene\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-52934937 elementor-widget elementor-widget-text-editor\" data-id=\"52934937\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00c9n tegning kan ikke svare p\u00e5 b\u00e5de &laquo;hva driver vi med?&raquo; og &laquo;hvordan gj\u00f8r jeg akkurat denne oppgaven?&raquo;. Derfor deles prosesser inn i prosessniv\u00e5er. Her er inndelingen, hva ISO 9001 faktisk krever, og hvor detaljert dere b\u00f8r g\u00e5.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-23c1d28d e-grid e-con-full e-con e-child\" data-id=\"23c1d28d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-13d86d96 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"13d86d96\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/business-online.no\/book-mote\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Book en demo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8031380 e-flex e-con-boxed e-con e-parent\" data-id=\"8031380\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2e2fdc1f elementor-widget elementor-widget-heading\" data-id=\"2e2fdc1f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Hvorfor dele prosesser inn i niv\u00e5er?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-23007bb0 elementor-widget elementor-widget-text-editor\" data-id=\"23007bb0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>De fleste bedrifter som begynner \u00e5 kartlegge prosessene sine, gj\u00f8r samme feil. De tegner alt i ett diagram. Salg, prosjektgjennomf\u00f8ring, fakturering og HMS ender i \u00e9n stor flytskisse som ingen klarer \u00e5 lese, og som ingen oppdaterer.<\/p><p>Problemet er ikke ambisjonen. Problemet er at \u00e9n tegning pr\u00f8ver \u00e5 svare p\u00e5 hva vi driver med og hvordan jeg gj\u00f8r akkurat denne oppgaven samtidig.<\/p><p><strong>Derfor deles prosesser inn i prosessniv\u00e5er. Hvert niv\u00e5 svarer p\u00e5 sitt sp\u00f8rsm\u00e5l, for sin leser. Ledelsen trenger oversikten. Den som st\u00e5r i arbeidet, trenger stegene.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-20f3624f e-flex e-con-boxed e-con e-parent\" data-id=\"20f3624f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1e1fcc93 elementor-widget elementor-widget-heading\" data-id=\"1e1fcc93\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Den vanlige inndelingen er fire prosessniv\u00e5er\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12f02486 elementor-widget elementor-widget-text-editor\" data-id=\"12f02486\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Det finnes ingen formell standard for antall prosessniv\u00e5er. <a href=\"https:\/\/www.apqc.org\/process-frameworks\" target=\"_blank\" rel=\"noopener\">APQC Process Classification Framework<\/a>, et mye brukt internasjonalt rammeverk, opererer med fem niv\u00e5er, fra kategori ned til enkeltoppgave. <a href=\"https:\/\/fagbokforlaget.no\/produkt\/9788245039559-prosessledelse\" target=\"_blank\" rel=\"noopener\">Norsk faglitteratur og praksis lander oftest p\u00e5 fire<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b32b33d uael-header-sticky-no uael-border-yes elementor-widget elementor-widget-uael-table\" data-id=\"b32b33d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"uael-table.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div itemscope class=\"uael-table-wrapper\" itemtype=\"http:\/\/schema.org\/Table\">\n\t\t<table id=\"uael-table-id-b32b33d\" class=\"uael-text-break uael-column-rules uael-table\" data-sort-table=\"no\" data-show-entry=\"no\" data-searchable=\"no\" data-responsive=\"no\">\n\t\t\t\t<thead>\n\t\t\t\t\t\t\t\t\t\t<tr class=\"uael-table-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<th data-sort=\"0\" class=\"sort-this elementor-repeater-item-0031d5e uael-table-col uael-table-head-cell-text\" scope=\"col\">\n\t\t\t\t\t\t\t<span class=\"sort-style\">\n\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Niv\u00e5<\/span>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/th>\n\t\t\t\t\t\t\t\t\t\t\t\t<th data-sort=\"1\" class=\"sort-this elementor-repeater-item-a241b85 uael-table-col uael-table-head-cell-text\" scope=\"col\">\n\t\t\t\t\t\t\t<span class=\"sort-style\">\n\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Navn<\/span>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/th>\n\t\t\t\t\t\t\t\t\t\t\t\t<th data-sort=\"2\" class=\"sort-this elementor-repeater-item-a8df999 uael-table-col uael-table-head-cell-text\" scope=\"col\">\n\t\t\t\t\t\t\t<span class=\"sort-style\">\n\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Svarer p\u00e5<\/span>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/th>\n\t\t\t\t\t\t\t\t\t\t\t\t<th data-sort=\"3\" class=\"sort-this elementor-repeater-item-1a14748 uael-table-col uael-table-head-cell-text\" scope=\"col\">\n\t\t\t\t\t\t\t<span class=\"sort-style\">\n\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Eksempel<\/span>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/th>\n\t\t\t\t\t\t\t\t<\/thead>\n\t\t\t\t<tbody>\n\t\t\t<!-- ROWS -->\n\t\t\t\t\t\t\t\t\t\t<tr data-entry=\"1\" class=\"uael-table-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-5ae1ca1\" data-title=\"Niv\u00e5\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Niv\u00e5 1<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-33ace0b\" data-title=\"Navn\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Prosesslandskap<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-e731e0b\" data-title=\"Svarer p\u00e5\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Hva driver virksomheten med?<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-facff21\" data-title=\"Eksempel\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Styrende prosesser, kjerneprosesser og st\u00f8tteprosesser, hele bedriften p\u00e5 \u00e9n side<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr><tr data-entry=\"2\" class=\"uael-table-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-f34bd24\" data-title=\"Niv\u00e5\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Niv\u00e5 2<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-3b55e77\" data-title=\"Navn\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Hovedprosesser<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-23dd1de\" data-title=\"Svarer p\u00e5\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Hvordan henger hovedomr\u00e5dene sammen?<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-f332085\" data-title=\"Eksempel\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">\"Fra tilbud til signert kontrakt\", \"Fra oppstart til overlevert prosjekt\"<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr><tr data-entry=\"3\" class=\"uael-table-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-10be876\" data-title=\"Niv\u00e5\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Niv\u00e5 3<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-6b16355\" data-title=\"Navn\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Arbeidsprosesser<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-69acd63\" data-title=\"Svarer p\u00e5\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Hvem gj\u00f8r hva, i hvilken rekkef\u00f8lge?<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-0a37e6f\" data-title=\"Eksempel\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Stegene i tilbudsarbeidet, fra behovsavklaring og kalkulasjon til kvalitetssjekk og utsendelse<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr><tr data-entry=\"4\" class=\"uael-table-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-6e7db8f\" data-title=\"Niv\u00e5\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Niv\u00e5 4<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-7277e19\" data-title=\"Navn\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Prosedyrer og arbeidsinstrukser<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-1470001\" data-title=\"Svarer p\u00e5\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">N\u00f8yaktig hvordan utf\u00f8res hvert steg?<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-75d072e\" data-title=\"Eksempel\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Sjekkliste for kalkulasjon, mal for tilbudsbrev, instruks for maskinoppsett<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t<\/tbody>\n\t<\/table>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6b984de2 e-flex e-con-boxed e-con e-parent\" data-id=\"6b984de2\" data-element_type=\"container\" data-e-type=\"container\" id=\"dekning\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-552d9153 elementor-widget elementor-widget-text-editor\" data-id=\"552d9153\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Prosesslandskapet (niv\u00e5 1)<\/strong><\/p><p>Toppniv\u00e5et viser hele virksomheten p\u00e5 \u00e9n side, vanligvis delt i tre kategorier.<\/p><ul><li><strong>Styrende prosesser<\/strong> dekker ledelse, strategi, budsjett og styringssystem. Det er prosessene som setter retning. Noen kaller dem ledelsesprosesser.<br \/><br \/><\/li><li><strong>Kjerneprosessene<\/strong> skaper verdien for kunden, fra salg via leveranse til oppf\u00f8lging. Det er disse kunden betaler for.<br \/><br \/><\/li><li><strong>St\u00f8tteprosesser<\/strong> som HR, IT, \u00f8konomi og innkj\u00f8p m\u00e5 fungere for at kjerneprosessene skal g\u00e5 rundt.<\/li><\/ul><p>Ingen jobber i prosesslandskapet. Det er kartet som viser hvor alt annet h\u00f8rer hjemme.<\/p><p><strong>Hovedprosesser (niv\u00e5 2)<\/strong><\/p><p>Hver boks i prosesslandskapet brytes ned i hovedprosesser (noen bruker begrepet delprosesser) med tydelig start og slutt. En hovedprosess g\u00e5r ofte p\u00e5 tvers av avdelinger. \u00abFra tilbud til signert kontrakt\u00bb involverer b\u00e5de selger, kalkulat\u00f8r og daglig leder.<\/p><p>P\u00e5 dette niv\u00e5et blir overleveringene synlige, og det er i overleveringene ting vanligvis glipper.<\/p><p><strong>Arbeidsprosesser (niv\u00e5 3)<\/strong><\/p><p>Her beskrives hvem som gj\u00f8r hva, i hvilken rekkef\u00f8lge, og hva som skal foreligge f\u00f8r neste steg kan starte. En god arbeidsprosess er beskrevet presist nok til at to forskjellige personer gj\u00f8r jobben p\u00e5 tiln\u00e6rmet lik m\u00e5te.<\/p><p>Dette er niv\u00e5et de ansatte bruker i hverdagen, og niv\u00e5et som avgj\u00f8r om kartleggingen f\u00e5r verdi eller aldri blir \u00e5pnet igjen.<\/p><p><strong>Prosedyrer, instrukser og sjekklister (niv\u00e5 4)<\/strong><\/p><p>Nederst ligger dokumentene som beskriver utf\u00f8relsen i detalj, som arbeidsinstrukser, maler og sjekklister. Begrepsbruken varierer. Hos mange beskriver en \u00abprosedyre\u00bb hele arbeidsprosessen p\u00e5 niv\u00e5et over, mens instruksene dekker enkeltsteg. Uansett navn trenger ikke alle steg et eget dokument. Dokument\u00e9r der feil koster noe, eller der kravene sier at dere m\u00e5.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-28e40ddf e-flex e-con-boxed e-con e-parent\" data-id=\"28e40ddf\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5388c6b2 elementor-widget elementor-widget-heading\" data-id=\"5388c6b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Hvor detaljert b\u00f8r dere g\u00e5?\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a6df7 elementor-widget elementor-widget-text-editor\" data-id=\"1a6df7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>De f\u00e6rreste sm\u00e5 og mellomstore bedrifter trenger fire prosessniv\u00e5er.<\/p><p>En bedrift med 20 ansatte har ikke bruk for et prosesshierarki bygget for et konsern. To eller tre prosessniv\u00e5er holder lenge. Et enkelt prosesslandskap p\u00e5 toppen, arbeidsprosessene under, og instrukser kun der det faktisk trengs. En prosess som er for detaljert, blir like ubrukelig som en som er for vag. Og detaljerte beskrivelser ingen vedlikeholder, er verre enn ingen beskrivelser, fordi de gir falsk trygghet.<\/p><p>Start enkelt, og bygg ut over tid. Det er lettere \u00e5 legge til et niv\u00e5 n\u00e5r behovet melder seg enn \u00e5 vedlikeholde fire niv\u00e5er fra dag \u00e9n.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-54068a68 e-flex e-con-boxed e-con e-parent\" data-id=\"54068a68\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7bb86e0f e-con-full e-flex e-con e-child\" data-id=\"7bb86e0f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cc3a393 elementor-widget elementor-widget-heading\" data-id=\"cc3a393\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Se hvordan Lie Blikk gjorde det<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66ad5df0 elementor-widget elementor-widget-text-editor\" data-id=\"66ad5df0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Lie Blikk tok tre ISO-sertifiseringer samtidig som de innf\u00f8rte Business Online. Kvalitetskontrollplanene ble det som bandt systemet sammen.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ea6dc85 elementor-widget elementor-widget-button\" data-id=\"6ea6dc85\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/business-online.no\/lie-blikk\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Les kundehistorien<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3c7cb945 e-flex e-con-boxed e-con e-parent\" data-id=\"3c7cb945\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6926c3c5 elementor-widget elementor-widget-heading\" data-id=\"6926c3c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Hva krever ISO 9001?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5434bf7d elementor-widget elementor-widget-text-editor\" data-id=\"5434bf7d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>ISO 9001 krever ikke et bestemt antall niv\u00e5er, og ordet \u00abprosessniv\u00e5\u00bb st\u00e5r ingen steder i standarden. Klausul 4.4 krever blant annet at dere<\/p><ul><li>Identifiserer hvilke prosesser kvalitetssystemet trenger<br \/><br \/><\/li><li>Bestemmer rekkef\u00f8lge og samspill mellom prosessene<br \/><br \/><\/li><li>Tildeler ansvar og myndighet for prosessene<br \/><br \/><\/li><li>Vedlikeholder og oppbevarer dokumentert informasjon <em>i det omfanget som er n\u00f8dvendig<\/em> for \u00e5 st\u00f8tte driften<\/li><\/ul><p>I det omfanget som er n\u00f8dvendig. Standarden ettersp\u00f8r dokumentasjonen som trengs for \u00e5 drive prosessene og vise at de utf\u00f8res som planlagt, ikke mest mulig papir.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ab2a20d elementor-widget elementor-widget-image\" data-id=\"ab2a20d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/business-online.no\/wp-content\/uploads\/2024\/06\/20240606-Business-Online-juni-2024-DSC04823-1024x683.jpg\" class=\"attachment-large size-large wp-image-10091\" alt=\"En ansatt viser prosessniv\u00e5er i Business Online p\u00e5 mobilen til en kollega\" srcset=\"https:\/\/business-online.no\/wp-content\/uploads\/2024\/06\/20240606-Business-Online-juni-2024-DSC04823-1024x683.jpg 1024w, https:\/\/business-online.no\/wp-content\/uploads\/2024\/06\/20240606-Business-Online-juni-2024-DSC04823-300x200.jpg 300w, https:\/\/business-online.no\/wp-content\/uploads\/2024\/06\/20240606-Business-Online-juni-2024-DSC04823-768x512.jpg 768w, https:\/\/business-online.no\/wp-content\/uploads\/2024\/06\/20240606-Business-Online-juni-2024-DSC04823-1536x1024.jpg 1536w, https:\/\/business-online.no\/wp-content\/uploads\/2024\/06\/20240606-Business-Online-juni-2024-DSC04823-scaled.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ace9c13 elementor-widget elementor-widget-heading\" data-id=\"4ace9c13\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Fra tegning til hverdag\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34c7abe0 elementor-widget elementor-widget-text-editor\" data-id=\"34c7abe0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>S\u00e5 langt teorien. \u00c5 tegne niv\u00e5ene er den enkle delen. De skal ogs\u00e5 leve videre etter at konsulenten har reist og permen st\u00e5r i hylla.<\/p><p>Den vanligste d\u00f8ds\u00e5rsaken for prosessarbeid er avstand. Prosessene ligger ett sted, arbeidet skjer et annet. I salgsm\u00f8tene v\u00e5re h\u00f8rer vi det samme fra bedrift etter bedrift. Prosedyrene leses ved onboarding, og s\u00e5 aldri igjen. Kartet stemmer ikke med terrenget. Mont\u00f8ren som skal gj\u00f8re jobben, finner ikke sjekklisten som h\u00f8rer til steget. Da gj\u00f8r alle som de pleier, og kartleggingen var bortkastet.<\/p><p>I Business Online er forretningsprosessene tegnet som klikkbare diagrammer der styrende dokumenter er koblet direkte til hvert steg. Den som st\u00e5r i tilbudsarbeidet, \u00e5pner prosessen og finner kalkulasjonsmalen akkurat der den trengs, ikke i en mappestruktur fem klikk unna. Kvalitetssjekklister (QCP) dekker det nederste niv\u00e5et. Utf\u00f8relsen dokumenteres steg for steg, i selve arbeidet.<\/p><p class=\"punchline\"><strong>Prosesskart imponerer revisorer. Prosesser som f\u00f8lges, bygger bedrifter.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2a86472f e-flex e-con-boxed e-con e-parent\" data-id=\"2a86472f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7bd0b1ee elementor-widget elementor-widget-heading\" data-id=\"7bd0b1ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ofte stilte sp\u00f8rsm\u00e5l<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3338757 elementor-widget elementor-widget-toggle\" data-id=\"3338757\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5371\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-5371\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Hvor mange prosessniv\u00e5er b\u00f8r en liten bedrift ha?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-5371\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-5371\"><p>To eller tre. Et enkelt prosesslandskap som viser helheten, arbeidsprosessene med steg og ansvar, og instrukser eller sjekklister kun der feil koster noe. Fire niv\u00e5er er for virksomheter som er store nok til \u00e5 trenge dem.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5372\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-5372\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Krever ISO 9001 prosesskart?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-5372\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-5372\"><p>Nei. Standarden krever at dere identifiserer prosessene, bestemmer samspillet mellom dem og dokumenterer i n\u00f8dvendig omfang (klausul 4.4). Et prosesskart er en vanlig og praktisk m\u00e5te \u00e5 oppfylle kravet p\u00e5, men formatet er opp til dere.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5373\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-5373\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Hva er forskjellen p\u00e5 en prosess og en prosedyre?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-5373\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-5373\"><p>En prosess er rekkef\u00f8lgen av steg som skaper et resultat, hvem som gj\u00f8r hva og n\u00e5r. En prosedyre er dokumentet som beskriver hvordan prosessen eller et enkelt steg skal utf\u00f8res. Prosessen finnes enten den er dokumentert eller ikke. Prosedyren er beskrivelsen av den.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5374\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-5374\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Hva er forskjellen p\u00e5 kjerneprosesser og st\u00f8tteprosesser?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-5374\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-5374\"><p>Kjerneprosessene skaper verdien kunden betaler for, fra salg til leveranse. St\u00f8tteprosessene (HR, IT, \u00f8konomi) m\u00e5 fungere for at kjerneprosessene skal g\u00e5 rundt, men kunden kj\u00f8per dem ikke.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Hvor mange prosessniv\\u00e5er b\\u00f8r en liten bedrift ha?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>To eller tre. Et enkelt prosesslandskap som viser helheten, arbeidsprosessene med steg og ansvar, og instrukser eller sjekklister kun der feil koster noe. Fire niv\\u00e5er er for virksomheter som er store nok til \\u00e5 trenge dem.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Krever ISO 9001 prosesskart?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Nei. Standarden krever at dere identifiserer prosessene, bestemmer samspillet mellom dem og dokumenterer i n\\u00f8dvendig omfang (klausul 4.4). Et prosesskart er en vanlig og praktisk m\\u00e5te \\u00e5 oppfylle kravet p\\u00e5, men formatet er opp til dere.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Hva er forskjellen p\\u00e5 en prosess og en prosedyre?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>En prosess er rekkef\\u00f8lgen av steg som skaper et resultat, hvem som gj\\u00f8r hva og n\\u00e5r. En prosedyre er dokumentet som beskriver hvordan prosessen eller et enkelt steg skal utf\\u00f8res. Prosessen finnes enten den er dokumentert eller ikke. Prosedyren er beskrivelsen av den.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Hva er forskjellen p\\u00e5 kjerneprosesser og st\\u00f8tteprosesser?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Kjerneprosessene skaper verdien kunden betaler for, fra salg til leveranse. St\\u00f8tteprosessene (HR, IT, \\u00f8konomi) m\\u00e5 fungere for at kjerneprosessene skal g\\u00e5 rundt, men kunden kj\\u00f8per dem ikke.<\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-17c08562 e-flex e-con-boxed e-con e-parent\" data-id=\"17c08562\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4a009900 elementor-widget elementor-widget-heading\" data-id=\"4a009900\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Se Business Online i praksis<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-242e79c4 elementor-widget elementor-widget-text-editor\" data-id=\"242e79c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\">Vi viser deg hvordan Business Online p\u00e5 30 minutter, ingen forpliktelser.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1657b81f e-grid e-con-full e-con e-child\" data-id=\"1657b81f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-78736033 elementor-align-right elementor-widget elementor-widget-button\" data-id=\"78736033\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/business-online.no\/book-mote\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Book en demo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-501e291f elementor-widget elementor-widget-button\" data-id=\"501e291f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/business-online.no\/lie-blikk\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Les om Lie Blikk<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Most people who map their processes draw everything on one diagram. The result is a roadmap that no one reads and no one updates. Here are the usual four-level process classifications, what ISO 9001 actually requires, and how detailed you should go.<\/p>","protected":false},"author":2,"featured_media":10091,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[10,23],"tags":[],"class_list":["post-16761","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-arbeidsprosesser","category-khms"],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/business-online.no\/wp-content\/uploads\/2024\/06\/20240606-Business-Online-juni-2024-DSC04823-scaled.jpg","_links":{"self":[{"href":"https:\/\/business-online.no\/en\/wp-json\/wp\/v2\/posts\/16761","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/business-online.no\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/business-online.no\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/business-online.no\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/business-online.no\/en\/wp-json\/wp\/v2\/comments?post=16761"}],"version-history":[{"count":10,"href":"https:\/\/business-online.no\/en\/wp-json\/wp\/v2\/posts\/16761\/revisions"}],"predecessor-version":[{"id":16772,"href":"https:\/\/business-online.no\/en\/wp-json\/wp\/v2\/posts\/16761\/revisions\/16772"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/business-online.no\/en\/wp-json\/wp\/v2\/media\/10091"}],"wp:attachment":[{"href":"https:\/\/business-online.no\/en\/wp-json\/wp\/v2\/media?parent=16761"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/business-online.no\/en\/wp-json\/wp\/v2\/categories?post=16761"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/business-online.no\/en\/wp-json\/wp\/v2\/tags?post=16761"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}